Delivery and Returns
We dispatch orders Monday to Friday: any orders placed after midday on Friday or over the weekend will not be processed until the following Monday as we’re likely to be out at events.
We want to make sure your chocolates arrive safely so they will be delivered in their hand-packaged presentation box and ribbon, protected by an outer posting box.
Posting boxes for 6, 12 or 18 chocolates are designed to fit most letterboxes, but may not fit the letterbox in modern doors. If you'll be out when they arrive, or there are any other delivery instruction that will help our courier deliver your chocolates safely, please leave us a note on the Your basket page.
If you select standard delivery, you’ll normally receive your order within 3 working days although deliveries to remote addresses may take longer. Our standard delivery charge to anywhere in the UK is £3.95 but for orders over £25, standard delivery is free or charge.
Sending a present?
You can specify a particular date for delivery so your gift arrives on the special day. This service costs £5.95. Select the delivery date on the Your basket page – if it’s the following day, you must place your order by midday.
Please note, we’d recommend you don’t order for a Monday delivery during the summer, as your chocolates may be held in a warehouse without temperature control over the weekend.
If you’re buying your chocolates as a gift, don’t forget to add a note when you select your purchase. Write a short message including the name of the recipient in the box and we’ll include a handwritten gift tag free of charge.
Need it sooner?
If you need your chocolates more quickly, please select Next day delivery on the Delivery method page. You must place your order by midday if you need your chocolates for guaranteed next day delivery. The cost for this service is £5.95.
Because we are a small artisan producer and chocolate has a limited shelf-life, we don’t hold stock for long periods. This may mean we sometimes run a bit low on a particular product, in which case, if this would delay your order, we’ll let you know and suggest alternatives. If you can’t wait and we can’t offer you an acceptable alternative, we’ll give you a full refund.
Outside the UK?
At the moment we can only normally deliver within the UK. If your delivery address is not in the UK, please contact us through the Contact us page and we’ll see what we can do and try to get you the best price we can.
If your delivery can’t be made, for example if no-one’s in and you’ve not designated a safe place or neighbour, the delivery driver will normally leave a card to arrange re-delivery or collection. If the recipient does not contact the carrier to arrange collection or re-delivery, the parcel will be returned to us. We will contact you, and try to arrange re-delivery, but will have to make a re-delivery charge unless the failed delivery was our fault, for example if we got the address wrong. As we wouldn’t be able to re-sell the chocolates we wouldn’t be able to offer a refund unless it was our mistake.
Returns and refunds
At Choqa, we want everyone who buys or receives our chocolates to enjoy the experience. If for some reason you don’t, please tell us so we can put things right.If there is something wrong with your order or it is damaged please contact us as soon as possible. We will contact you to arrange the return of the goods and packaging for a full refund – we’ll also refund you the cost of returning it to us. We recommend you use a recorded delivery service to return damaged goods, as we cannot refund the postage costs if any items you return to us are lost or damaged in transit. We can only issue a refund for unsatisfactory products and postage once we have received the goods.